Air Duct Cleaning by Sears

Sears Air Duct Cleaning

Air Duct Cleaning Quick Facts

  • Every day 150+ households choose Sears for Air Duct Cleaning.
  • Powerful duct cleaning equipment for all duct types.
  • Improves HVAC system efficiency and may reduce energy costs.
  • Remove years of accumulated dirt, debris and allergens.
  • Professional, trained, background checked technicians.

Air Duct Cleaning

Sears Air Duct Cleaning
Sears Air Duct Cleaning
Concealed behind your walls and mostly ignored, your air ducts serve as vital pathways that deliver warm and cool air throughout your home during the year. While they may be unseen, your air ducts are working nearly year round, whenever you have your air conditioner or heater running. Attached to your HVAC system, air ducts transfer the air from these systems throughout your home. What many homeowners don’t realize, though, is that your air ducts, in nearly constant use, continually accumulate dust, grime, debris, pet dander and allergens throughout the year. In fact, according to National Air Duct Cleaners Association the average American home produces 40 pounds of dust per year! 1

Air Duct Cleaning and Indoor Air Quality

While vacuuming and dusting may be a part of your weekly cleaning routine, these basic methods invariably leave dust and dirt behind, and no amount of regular cleaning can capture every dust mite your home produces. As such, much of that dust and dirt ends up in your air ducts. What’s worse is that this same dust continues to recirculate over and over again, with the dust continuing to accumulate inside your ducts even while it’s redistributed throughout your home.

This constant cycle of dust accumulation and redistribution can have serious effects on your home’s cleanliness and your family’s health. Constantly re-circulated allergens will irritate allergy sufferers throughout the year, even when their allergies are not in season (like pollen and weed allergies). Additionally, people with compromised respiratory systems may experience difficulty breathing in homes with high dust quantities. With Sears Air Duct Cleaning, you can significantly reduce the amount of dust in your air ducts, which can lead to a better indoor air quality throughout your home.

The Air Duct Cleaning Process

Once on the scene, trained Sears professionals utilize powerful, truck-mounted equipment to clear your air ducts of dust, debris, pet dander, allergens, and grime. This powerful suction equipment essentially vacuums out years of accumulated dust from the air ducts, leaving them clean and clear. Once finished, our technicians remove all equipment and make sure that your ducts and HVAC unit are restored to their former condition.

Air Duct Cleaning & HVAC System Efficiency

Your HVAC unit and air ducts deliver heated or cooled air throughout your home year-in and year-out. The air your HVAC unit produces travels through your air ducts and heats or cools your home through the air vents in each room. The EPA defines the dust and other particles in your home’s air as particulate matter, "a complex mixture of extremely small particles and liquid droplets." The EPA also notes that, "Particle pollution is made up of a number of components, including acids (such as nitrates and sulfates), organic chemicals, metals, and soil or dust particle." 2 If you remove your furnace filter and hold it up to the light, you can probably see several hundred of these minuscule particles floating in the air.

While your furnace filter is designed to trap this particulate matter and prevent it from entering your air ducts, often particles still get through. The amount of particles your HVAC filter traps coincides with the quality of air in your home: the lower the quality of air, the more particles your filter will trap, and the more particles are likely to get through the filter. If these particles are allowed to build up, your HVAC system can become less efficient, having to operate longer to heat or cool your home. An inefficient HVAC system can result in inconsistent heating or cooling, higher utility costs, and expensive HVAC unit repairs (for instance, an A-coil or blower motor) if the problem is left unchecked. Air duct cleaning from Sears, which focuses on the dirt in your air ducts, can also boost the efficiency of a dirty HVAC system, cleaning out the particulate matter that can hinder HVAC effectiveness.

The Sears Air Duct Cleaning System

The air duct cleaning system Sears technicians employ is among the most powerful air duct cleaning systems on the market today. Our cleaning system applies to nearly any air duct system found in homes today. The techniques and methods our staff utilize are the result of careful training to operate their equipment safely and consistently with the guidelines set by the National Air Duct Cleaners Association (NADCA).

Air Duct Cleaning: Step 1
Air Duct Cleaning: Step 1
The Sears Blue Crew arrives at your home on time, in a clearly marked truck and in uniform.
Air Duct Cleaning: Step 2
Air Duct Cleaning: Step 2
A technician greets you and carefully reviews the cleaning services you have requested.
Air Duct Cleaning: Step 3
Air Duct Cleaning: Step 3
Before the air duct cleaning, your advisor will explain the importance of indoor air quality and air purification products available.
Air Duct Cleaning: Step 4
Air Duct Cleaning: Step 4
Sears uses some of the most powerful equipment available. The industrial strength cleaning unit vacuums debris from your air ducts.
Air Duct Cleaning: Step 5
Air Duct Cleaning: Step 5
The technicians will prepare your home for service by covering floors with protective cloths and placing corner guards where needed.
Air Duct Cleaning: Step 6
Air Duct Cleaning: Step 6
The technician carefully seals a return air vent before cleaning to maximize the air flow.
Air Duct Cleaning: Step 7
Air Duct Cleaning: Step 7
Your advisor will explain how Sears cleans the HVAC system using a variety of specialized tools adapted to even the most unique system.
Air Duct Cleaning: Step 8
Air Duct Cleaning: Step 8
We connect a powerful 8 inch vacuum to the main trunk line. The vacuum collects all contaminants which are dislodged during cleaning.
Air Duct Cleaning: Step 9
Air Duct Cleaning: Step 9
High pressure air and specialized tools are used to dislodge the dirt and debris so that the vacuum can pull it into the containment unit.
Air Duct Cleaning: Step 10
Air Duct Cleaning: Step 10
The technician inserts the compressed air hose with an air whip which loosens dirt from the duct walls and pushes the dust and dirt to the vacuum.
Air Duct Cleaning: Step 11
Air Duct Cleaning: Step 11
The technician installs a galvanized sheet metal access panel over the hole and attaches it with 12 screws in accordance with NADCA standards and seals the patch with metal tape.
Air Duct Cleaning: Step 12
Air Duct Cleaning: Step 12
The technician seals the hole made to insert the air whip with an approved plug.
Air Duct Cleaning: Step 13
Air Duct Cleaning: Step 13
After cleaning, the technician reviews the order with you to answer any questions and to make sure you are satisfied with the job.
Air Duct Cleaning: Step 14
Air Duct Cleaning: Step 14
Please go online to our Survey Site and fill out the customer satisfaction survey. Your feedback is important to us.

41,829 4.7 1 5

Air Duct and Dryer Vent Cleaning
41,829 ratings

See all verified customer reviews
June 24, 2016 2.8
I am not sure about my ducts been clean completely, there were no before and after pictures, they did not seal any return or the returns before the cleaning to maximize the air pressure (as states in your web site "The technician carefully seals a return air vent before cleaning to maximize the air flow") this step was not done. There was no cleaning near the vents after the work was completed, I took pictures of how the dust and debris was left behind, they just did some sort of cleaning, with a broom,near 1 return and on the area near the furnace in the basement which has carpet. The said "we have no vacuum to clean".
June 10, 2016 5
Marcus was professional, knowledgeable, and most importantly, he help prevent major furnace and air condition replacement due to the landlord's lack of care in my home. He spoke directly on my behalf and not only convinced him of the urgency but most importantly my health, utility bills, and he found the money to pay for it now instead of huge costs later. SO HAPPY!
June 10, 2016 3.5
I was surprised to find out adddlitional charges for return air duct items. Good job I checked out the final attachment of clothes dryer to its exhaust piping because the old THIN PLASTIC CONNECTION HOSE WAS USED. THIS PLASTIC HOSE WAS DETERIORATED AND WOULD PRESENT A **FIRE HAZARD**. I brought it to his attention. He apologized and removed it and replaced it with a metal concertina hose attachment. When they had left I discovered I could not close the closet door where the dryer and washer are contained. I had to reposition the dryer and TRUST THAT IT IS NOT CRIMPING THAT ATTACHMENT TOO MUCH.
May 09, 2016 5
Kyle and Johnathan were very though and spent time educating me on problems with my duct work and coils related to cigarette smoke damage. I highly recommend these technicians and Sears' services. I look forward to doing business with Sears in the future.
May 09, 2016 2.3
One of the vents was not cleaned at all, a lot of dust and debris was left in there so when the firmace was turned on it blew a ton of dust into the room and covered everything (furniture, walls, floors, clothes) in thick dust. Called SEARS back immediately someone came and did clean that duct. We had to spend hours to clean that room. 2 weeks leave passed since the service was performed, I just replaced the air filter again and it was full of dust and debris!!!! So obviously there is still a lot of debris in my duct system. I have used SEARS before for different services and have been satisfied most of the time. This time, the experience was TERRIBLE. I will ask for a full refund or re cleaning.
April 08, 2016 2.3
I don't think the dryer duct was completely cleaned. Also, I was told that I would receive a call regarding their arrival time and I did not. Also the 2 hr window I was givendid not agree with when they arrived.
March 21, 2016 1.3
I called for an airduct cleaning; not a furnace cleaning. We have our furnace cleaned on a yearly basis and it was not necessary. We have a Sears electronic air cleaner and the tech removed it and said it was obsolete and recommended cloth 22X16X4 filter which he stated "can be purchased at Lowes or Home Depot". We tried to purchase same and they do not carry it. I called Donna, who was the person who set up the cleaning and she said she would have Adam call me. That was one month ago. I called again and she told me he would call; not call. I feel I was overcharged 277.17 and my furnace is still emiting a tremendous amount of dust and my furnace does not have a filter in it. He took out the electronic filter and did not replace it so the furnace is running without a filter. This is totally unsatisfactory.
March 07, 2016 2
He was trying to sell products. He somehow persuaded me to get Furnace cleaned not the air ducts. He completed the job in 15 minutes. The charges were $300+. I'm not sure if the furnace cleaning was more important than air ducts cleaning. I would not recommend Sears, as their service men sell products; not focusing on the job.
February 20, 2016 4.8
Have technicians were shoe booties/covers. Ironically, we used Sears to clean our carpets the week before, then duct cleaners from the same company walk all around the house with dirty work boots on. On a similar note, technician rubs dirty hands on our counter tops after job completion. Having said all that, Rock and partner were fantastic throughout the service. Excellent customer service and engagement with us!!
February 20, 2016 4.5
They did a great job cleaning my air ducts but when they cleaned the furnace it was a horrific mess downstairs
February 06, 2016 5
February 06, 2016 5
I too am in the HVAC industry and was thoroughly impressed with Dios work done on my home thank you!!
January 19, 2016 1.5
Despite assurances that the duct was cleaned, dryer still did not function properly. Made 2nd appt with Sears dryer repair only to be told that duct was still filled with lint, which is why dryer is still not heating up completely. Technician was pulling out lint from duct. He was concerned cleaning had not been done from inside out. Have made 2nd appt with your company to have duct re-examined and cleaned.
January 05, 2016 5
Service cost too much for the short amount of time for a dryer duct cleaning service.
December 30, 2015 5
I have no idea why this is not advertised more. I tried to contact two other companies that advertise for duct cleaning in the area and felt like I was getting a run around and didn't feel comfortable with them. I happened to Google and Sears came up. I jumped at it because I trust Sears and my family has for three generations. I would HIGHLY recommend this service and the two gentleman that did the work. They were professional, clean, polite, answered all my questions, and did a fabulous job.
December 16, 2015 1.5
The day after the service, we removed one of the walls behind one of the return ducts (bath remodel). The duct was FILTHY. I spent $500. I would like for someone to come back to the house and finish the job. Please contact me as soon as possible. -Sam Sparks
October 28, 2015 5
Sears was referred to me and Israel/Darryl did an awesome job. I will use Sears air duct service again.
October 14, 2015 5
Brian did a wonderful job explaining the entire process of taking his time is showing us things of interest that we might need to look out for in our home. Brian also took the time to explain the optional airfield hate that we could use an attached your furnace which we decided to purchase hopefully this will help quite a bit. He was a delight to work with and we are very thankful for all his help and great service
September 13, 2015 5
The service technicians we above and beyond the call of duty. They identify the duct on the second level of the house. And were very patient with determine where the airflow was going upstairs on the second level, first level and basement. They also were instrumental in determining where Alex were happening. They also so sold me a lifetime filter.
September 13, 2015 5
Carlos was very polite and courteous. He showed before and after photos during the cleaning process. He also gave me options - he did try to upsell. I did add the antibacterial to my duct cleaning as Carlos showed me the mold around my drip pan. I will be considering adding the ultraviolet cleaning processor at a later date to prevent future mold growth. I have already recommended to my friends that they clean their vents/ducts and use Sears.
September 13, 2015 2.8
About a week after entering my information on the website to inquire about service, I received a call "confirming" that the technicians would be at my home the next day. I would have appreciated a phone call on the business day after my online inquiry, in order to answer my questions and give me a chance to schedule a service appointment at my convenience. Also...How can I possibly know if air duct cleaning was done completely?? I can't look in the ducts for a before & after.
August 12, 2015 5
My answers are not registering. My techs were terrific...the dryer duct cleaning was very hard much blockage!!! Maurice and Arius were very thorough, friendly, helpful!!! Very, very competent!
August 12, 2015 5
the service and men where excellent .I will be ordering more help with my furnace ducting this year. Thank you so much for having such a professional team. Marcia Morelewicz
July 11, 2015 5
John and his crew were very friendly and very informative regarding the hvac system and duct cleaning. We will surely call Sears again for this and other services based on this experience. We are very pleased. Thanks!
June 24, 2015 5
Steven did an excellent job on the dryer, was very knowledgeable and great personality. we could not do the duct cleaning because all my vents had been silicone. So when I can clean the vents I will reschedule the duct cleaning
June 24, 2015 5
I did not expect to have the furnace cleaned, but am grateful to Dante for showing me the dirt in the fan motor and the mildew inside.
May 23, 2015 2
The duct was cleaned and the air is flowing from the drier. However there was no clean up done outside of the house by the vent. All of the lint that they cleaned out was left for me to clean up. I did not feel that this job was done professionally or completely. We were planning to use Sears for an upcoming carpet and sofa cleaning, but after seeing the level of service on this job we are having second thoughts.
May 09, 2015 3.8
Missed two ducts. Biggest problem was the expense ($75) for an air-conditioning service call that was needed following the furnace cleaning that disconnected control wire preventing the proper function of the air-conditioner. We spent quite a lot of money for the services performed and are disappointed that even more expense and discomfort were incurred.
April 22, 2015 3.3
The technicians were nice - but they were not in Sears uniforms and do not not resemble the technicians in the Sears Air Duct Cleaning advertisements. They did not re-install the basement vent cover.
March 21, 2015 5
Thank you, gentleman. We'll be recommending Larry's team to our other family members looking for a duct cleaning. Thanks again!
March 07, 2015 4.5
No the tec exam to ducts and reported mole and fungus.... Looking for a company that can do the duct brushing... Need to get the fungus out and is making everybody sick...
December 30, 2014 5
Nathan Valentine the team lead was outstanding! Very informative and did a very detailed job of explaining what they were going to do. The house and garage was left very clean and I would recommend Sears Duct Cleaning to all my friends and family. Thanks Nathan and Carlos
December 30, 2014 1
The technitian tried to sell a 800 Dolars Service when I contracted to do a 114 dollars duct cleaning as per advertised. He was very mad when I told him I did not have the money and that I wanted just the cleaning. He left the property without doing anything!!!! I have taken all pictures from the unit and had the bulding employee and a contractor as a witnesses. Terrible! A waste of time! If SARS can't honor the adds then there is a huge problem!
December 16, 2014 5
Both Technicians were very friendly and helpful. They recommended additionial services such the purchase of a better filter for our furnace that I would not of thought of.
November 15, 2014 5
Eric And Chris are absolutely great! Very professional, quick and they brought to our attention possible problems with our air handling and we observed the condition and had HVAC technician come in and he told us that it was a good thing they brought it to our attention as it was a potential life safety issue. We want to thank Eric and Chris for their knowledge and skill at their profession and also thank Sears for them in their employ!!!
October 14, 2014 2.3
Some of.the air ducts were not cleaned. This morning I called Sears to ask if they would send.someone out to clean the missed air ducts. I was told the woman who does.the "do overs"'was at lunch and she would have me back. That was at 11:00 a.m. and no one returned my call. I would very much.appreciate having someone come.back to my house and.finish the job. I paid the full amount and would like to have the job completed. This was a rental home and the air ducts.are filthy. Walls.are being cleaned and now that it's cooler.and the furnace is running, I don't want the dirt left in a few air.ducts blowing into the house and on the walls. Thank you.
September 13, 2014 5
The Technicians were very professional and explained everything in detail. The went the extra mile to repair the HVAC unit as well. very Happy with the service.
September 13, 2014 2.5
I called to have my drier duct cleaned out because I had the heating element in my dryer go bad. The man was wonderful in explaining the problem and recommended Sears to clean the duct. I called the number he gave me and I was impressed with the woman on the phone. She asked if while they were at my house, if I wanted my heating ducts cleaned as well. I hesitated but did agree and she was very honest about the cost. The technicians were fine (nothing like the wonderful man the day before) and I think they did their job fine. I didn't like that they dragged the tubes and didn't put anything down to protect my floors or corners in my house. But, all in all, particularly the drier duct, I think they did a fine job. However, what wasn't explained to me was the cutting a hole into my heating vent. I only discovered this after they had done it. I looks like they sealed it well but if I had known they were going to do it, I would not have had the service done. We get very cold winters here and I really hope that my furnace works well this winter and the two holes cut (I have two furnaces) don't cause problems. I may be over concerned but this seems like something that should have been told me on the phone and again when they arrived. They also "cleaned" the furnace and I really don't think they did much. I worry that the brushes they used to clean it might have caused damage. And, I regret agreeing to that. (Besides the extra $200 I paid for that--$100 per furnace.) That said, this is lesson learned and I just hope I don't pay for it later with problems to my furnace this winter. I will use Sears for my dryer repairs and even dryer duct cleaning but I am done with the furnace service.
August 26, 2014 5
The service technicians were pleasant and professional. I would definitely call Sears again for future duct cleaning projects and would also recommend your service to others.
August 12, 2014 5
They did everything amazing. They explained to me everything about my air duct problem which I had. They did a very professional job. Thanks to Bernard, Juan and Marcos.
July 25, 2014 5
Please pass along my thanks to Ops Manager Steve for his professional service and advice on the dryer air duct cleaning interval recommendation. Ten years is a long time between cleanings and I will be certain to schedule more frequent cleanings in future.
July 25, 2014 5
The Sears team (Lorenzo, Erick and Juanb) did a great job on addressing our air duct cleaning job. They arrived on time, were dressed appropriately and spoke professionally. They quickly surveyed the HVAC units and vents that needed cleaning, and started the job within no time after setting up the equipment. The Sears team worked hard. They pointed out an issue with the main HVAC unit about the moisture getting collected and advised me to address it soon. After the vents were cleaned, any dirt on the floors was vacuumed and the house was back in clean condition. I would recommend Sears to any friends for their vent cleaning needs. And when I am ready for vent cleaning in the future, I would definitely look for Sears and ask for the same team to come back. ...
July 25, 2014 3.8
You could improve upon little lowering your price because there are other companies too who are charging almost the same price. Also, if you could lower price of furnace cleaning.
June 10, 2014 5
I spent more money than anticipated, but Carlos explained all the whys and wherefores and I was satisfied to know how much it would be if I had continued with the other duct company who had ripped me off. I was dealing with the wrong company until now, and hopefully will get many more years from my AC coil with switching to Sears. Thank you very much!
April 22, 2014 4.5
The duct cleaning was great. I also ordered hookups of my washer and dryer with A1 in Beaverton, OR which was to include bringing new supply lines and a drain hose for the washer. After verifying twice this would be done with A1 on their direct office line, they called the day of the install to say they didn't do hoses and didn't have them. So, I don't have a working laundry in my house until I get the hoses myself. Why did they say they could do it? What a let down.
April 08, 2014 5
The technicians arrived early, and despite a difficult situation were able to completely redo our air duct with metal, which gives me great comfort considering we have had rat invasians in the past who chew through are air ducts. Now I feel pretty certain they can't do it again, even though it cost an enormous amount of money to do it. The gentleman were professional about it, not pushy, and did a good job. Once they left the hose on our washer wasn't tightened properly and the gentlemen came back very quickly and corrected the problem.
April 08, 2014 2.8
The appointment schedulers messed up the appointment several times. This is after several calls I made to inform them that the work would not be at my house on Dale but at my son's house on Cockerille Ave. I gave the people my cell phone to call and the call went to my home phone when I specifically requested that I be called on the cell. The schedulers even gave the duct cleaners the wrong address and sent them to my home. Lousy service.
March 21, 2014 4.8
There was some lint still visible on the outside of the duct but hopefully the entire duct was cleaned all the way to the roof rather than just down to the wall.wallet
March 07, 2014 5
I would recommend Sears duct cleaning/dryer cleaning service to anyone.
March 07, 2014 4.5
Both Dalton and James were professional and extraordinarily respectful. Dalton took the time to explain a few tips around caring for my HVAC system, which was very much appreciated. I need a little time to determine whether the cleaning meets my expectations, as I "live" with it, I will understand those results. I can't speak highly enough of Dalton and James. Thank you.
February 20, 2014 5
I will have to wait and see if the the duct cleaning does make a difference. I would also prefer if the contact person would explain in detail all the possibilities of what extra expenses or extra work might be recommended. I trusted the technicians' knoledge, but did not know if all that was recommended was truly necessary.
February 20, 2014 4.5
The craftsmanship and proffessionalism of crew leader was excellent. The up-selling of an additional furnace vacuming ($99) seemed a bit pricey
February 20, 2014 1.5
I was not informed that having the air ducts cleaned would result in extreme debris and dust filling my home - particularly the upstairs bedrooms which were engulfed in a huge cloud of "dust" - it looked like drywall dust and particles scattered ALL OVER the BEDS, which are all underneath a vent. I had to vacuum, strip the beds, wash sheets, vacuum curtains, and am STILL cleaning up after the "cleaning" of my vents. I am extremely upset that this made such a huge mess, particularly upstairs in our bedrooms. I'm having to hire in a cleaning service to help me dust the entire house. It also seems like for the money spent, $869, the registers themselves would have been cleaned, at least the ones that can be easily removed. When I had the carpets and tile floor cleaned, several of the registers were removed and I wiped a layer of dirt out of the register. I'm sure the cleaning of the furnace and some degree of vent cleaning is helpful/ improving my home, but honestly the dust and debris disaster, especially upstairs, is causing headaches and allergies to kick in and is just not worth it. I will not be having this service done.
February 06, 2014 3.3
Our vent in the kitchen blows out ALOT of debris n dirt when the heat comes on which is falling onto our table. It makes A MESS!
February 06, 2014 1.5
I am not satisfied with the service I received on this. I am still getting a lot of dust coming through the air ducts and in the air filter on the furnace (which was my reason for having this done to begin with). I have an inquiry into customer service to address this.
December 16, 2013 5
Technicians were friendly, courteous, and professional. They removed or covered shoes before entering my home, they cleaned up after the job was completed, and answered my questions concerning future duct cleaning. Thank you.
December 16, 2013 5
The mission was carried out successfully! So I would like the same guys to return and maintenance my furnace also.
November 29, 2013 4
The lead HVAC technician is great but the cleaning crew left a dense in my wall.
November 29, 2013 4
The technicians that visited our home were polite, professional, and very knowledgable. However, after they left - upon inspection of the various rooms of our house, I found that the team did not clean up after themselves. None of the vents had been vacuumed around, some of the vents were not re-attached and left hanging off the walls, and there were sharp metal screws left around the HVAC system in the basement, which is behind doors, but in the same area as my two-year-old sons playroom. I was highly disappointed.
November 15, 2013 5
I was very pleased with the professionalism demonstrated by Jose Rodriguez and Ivan Montesino. They handled a cost issue when their pricing was inconsistent with what I received on the quote. They both walked me through the work and process and executed it very well with very little disruption to me while I was working in my home. Finally, they returned to take care of a stuck vent that was preventing a door from opening after the duct cleaning was done. It was a minor issue but they took the time and effort to return and take care of it.
November 15, 2013 5
Bernard was training manager was part of the team as well, he's extremely professional and knowledgeable, he made a huge different in our previous experiences with different duct cleaning company, have more manager like him
October 28, 2013 5
Servicemen were both very friendly and courteous. I have recommended Sears to others for air duct cleaning.
October 28, 2013 4
The customer service representative failed to explain/mention the disinfectant spray application available with the duct cleaning process during the phone order .
October 28, 2013 4
The job was done, but they were very late. The reason given was that the customer before me changed her mind about the service she wanted done after the technician arrived at her house. Instead of just wanting her dryer duct cleaned she wanted them to clean her air conditioner ducts as well. This job takes a long time. Instead of teller her to schedule that work to be done at another time (because they had other customers waiting for them), they did the work then and arrived late to my house. I found out about this when I called at 12:45PM to find out why I hadn't heard from anyone when they were to be at my house between 10AM and 1PM. I understand that they wanted to please this other customer, but I feel I should have been notified they would be late so I could plan around their arrival time.
October 28, 2013 2.3
The appointment dates and time was not kept and there was no call to say why until I called myself and then was the excuse, this happened twice. The dirt and dust from air duct was left all over the house. The technicians need to clean up their mess and not leave the whole house dusty and messy for the kids to breathe the dust again. By this I'm not sure the air ducts were properly cleaned. Hopefully they were.
October 14, 2013 5
Would provide a demonstration via picture or hand wipe of the duct before and after cleaning.
October 14, 2013 1.8
Technicians came on time and stated working on cleaning. They offered very expensive package for cleaning coil, motor, and dryer. Although they charged me very high, but they did a very poor job. 1. They clean the coil, but fail to properly close it, and there few air leaks. 2. They didn’t clean the motor properly. 3. They only clean the duct partially, after few feet you will see dirt there. 4. Dryer exhaust cleaned only for 2 feet. The rest of the pipe is full of dirt. they even didn’t clean it from outside. 5. They counted 27 vents, actually it is 24, I don’t know where is other 3 is coming from. I am going to file a charge back with my credit card.
September 27, 2013 5
I was generally pleased with the service, the cutting of the holes in my furnace was a little scary, but apparantly it has to be done, they came late but I was explained they had problems with previous job so thats not a problem. The only thing bad I could say was that the truck pulled up to my basement door and the exhaust pipe blew exhaust into my basement and I had to air it out with a fan for 2 days.
September 13, 2013 4.8
Dustin & Richi were top notch professional team. Worked fast and deligently, paid attention to moving things with caution and no damage......explained the whole cleaning process.......suggested additional cleanings(ie. Furnace and blower) but did not pressure me to do them. Absolutely satisfied with their work and they seem like decent individuals. Sometimes when u have service work done at your house u don't even want to let the technician in the door...thankfully this was not one of those times. Guys were dressed in uniforms, covered there shoes and introduced themselves by name. Will certainly recommend your services.
August 26, 2013 1.8
It's been about a month since the duct work has been cleaned. I still see a lot of dust in my home. That prompted to me to remove a vent in the basement ceiling and look into it. There is dust in my duct work that was supposed to be cleaned. Satisfaction guaranteed?
July 25, 2013 2.8
technicians did the required work in a timely manner. However, there were no cloths or tarps put on the floor or furniture to catch debris. When they finished cleaning, they loaded up and left us to clean up floors, furniture and bedspreads, sinks and toilets. Our duct work is overhead. I was outside with the lead tech, and my wife was inside with the guy running the whip and air hose. I looked at your web site and it specifically says that there would be something put down to catch dirt. It took us an hour to clean up what they left. Not happy about this. We were told to sit back and relax that we didn't need to do anything, HAH
July 11, 2013 5
Jeff and Santiago took extra effort and time to check the duct system in the attic and on the roof to determine how to handle the elbows in the duct system. If needed in the future, I would like these two to provide the service. Very courteous.
June 24, 2013 3.5
The technicians took about 30 mins to clean the dyer air duct and they asked me for a plastic bag to discard the lint.I wasn't completely satisfied because after the work was done the technician Abazi Redi did not explain the changes that I would see when I used my dryer. In fact, he didn't know which knob was for the dryer or washer. Nonetheless, he had me sign before the work was completed. All the Technicians were polite and respectful.
June 10, 2013 3
The total experience was quite an ordeal. Missed appointment time, stated that we would be re-scheduled for an AM time frame, and then changed to a Friday afternoon. Was told that $19 was to be taken off the bill, but was not. So, quite frankly, we did not have a great experience. And to top it off, our ducts were whistle clean, and the technicians didn't even have to run the duct cleaning in our ducts. All they did was clean our vents. And we still paid full price. I would have expected more from Sears.
May 09, 2013 5
This was actually a follow-up to duct cleaning and booster fan installation done last fall. The fan had stopped working and I had the Bham ofc. to come out and get it back in sync.....all was done very fast and by folks that I liked meeting last fall and enjoyed seeing them again. I will have to say that calling your Atlanta call center is not what I will do in the future...I will call Jaren at the Bham ofc for good service. My experiences with the center has not been the best but the Bham folks are wonderful and that's all that counts. Thank you Sears.
May 09, 2013 4.5
Melvin was very professional, offered tips, and showed me parts of the furnace for future reference if the problem may occur with any other service worker. Unfortunately, I felt bad that he had to come out for a 10 minute job at the mistake of another co-worker, but having a new baby in house with no heat for four nights is not acceptable!
April 22, 2013 5
April 22, 2013 5
Both technicians were very curteous and friendly. I especially liked the fact that they let me know that I would need to change the air duct soon due to age. I would definitely recommend this service to friends/family.
April 22, 2013 2.5
Took an hour to put the duct back together. Couldn't seem to take the doors on and off without problems. Did not check the vent system from the roof end, only from inside.
April 22, 2013 2.3
was not happy with the cleaning of duct cleaning. We had dust all over the house from furniture tables and tv
April 22, 2013 2
The service technician left clumps of cat hair leading from the furnace to the front door, a handful of sheet metal screws on the floor near the furnace, & a pile of metal shavings near the furnace. He also completely missed one duct.
April 08, 2013 5
The two technicians were very personable and knowledge. Would recommend to anyone Sears Duct Cleaning. Thank you . I hope that this help my allergies. Thank you again
April 08, 2013 5
Why can't duct cleaning and carpet cleaning be done by the same crew, as it was in the past? It's inconvenient to have to book two separate appointments.
April 08, 2013 4.8
Specialist David explained and showed me exactly what he had to do. My simple cleaning got a tad complicated and I found out my dryer hose was disconnected, but it was reconnected and the duct was cleaned. I am happy to now have my dryer back to working order.
April 08, 2013 4
If the technications just make sure the furnace is turned back on before leaving. That was a cold night without no heat. Other than that good job.
April 08, 2013 4
when we made the reservation, it was not explained that duct cleaning without cleaning the furnace coils is not really complete. We were told about this after they started the duct cleaning process and then asked for additional money to also do the coil cleaning. I did not expect Sears to do this to its customers. I felt this information was kept from us to make us request the service.
April 08, 2013 2.8
Technician could not find home for 2 hours- I went to pick him up 2.2 miles away to follow me back home. We already moved furniture and removed vents. We were not told via phone appt. that ALL vents had to be cleaned. Technician seemed more interested in finding potential problems with our furnace then cleaning the vents. Lack of communication between the 3 technicians resulted in the supply and return vents being cleaned with the vacuum hose hooked up to the wrong section. Our new $20 filter was rendered useless when we turned the system back on because it immediately became clogged with dirt. We replaced our own vents and wiped up dust around the vents (our choice).
April 08, 2013 1
The technician cleaning the vents cut corners wherever possible. He would pull one screw out of the vent and try to pry back the vent and insert the hose/snake rather than taking the vent off entirely. This damaged the drywall around the screw hole where the screw was not removed. When the technician couldn't reach a vent properly with his stepladder, rather than go to his truck and get the larger ladder, he attempted to push the hose/snake through the vent rather than removing the vent. This damaged the vent, requiring it to be replaced. When I saw what he was doing, I made him do it correctly. This occurred before I noticed the same technician not fully removing vents. There was one vent I paid for that I know was not done because the large vacuum hose blocked a door that needed to be swung open in order to get at the vent. I am absolutely sure this technician skipped some vents because I was not there monitoring him the entire time. Lastly, the main furnace technician cut 3 12"x12" holes into my furnace for his vacuum hose. He did not ask permission to do this. This was not a good experience. I would have expected better from Sears.
March 21, 2013 5
The guys were polite, knowledgeable, thorough, and quick. I would definitely use the duct cleaning service again, especially if I could get a Groupon for the cleaning!!
March 21, 2013 5
This service set me back a few bucks but I already feel a difference with the heat flow thank you Sears crew
March 07, 2013 5
The technicians did excellent job and they found problems that our furnace inspector did not find during his last inspection. Thank you very much.
March 07, 2013 5
I've already recommended Sears Air Duct cleaning to my friends, this was our first time using the company and I was very happy with the service and price. Thank you!
February 20, 2013 5
Nothing. Your technician was very polite and helpful. Incidentally, I called Sears rather than one of the many duct cleaners that advertise because I felt I would have someone I could trust to be in my home.
February 20, 2013 2
It is completely unclear to me that there was a scientific analysis. Was there mold really? I had asked to see the camera image to see that really all the debris from the duct work was out. This is offered in your promotional material. But before I knew it, everything was sealed and a bill for six times what I expected to pay was delivered. It is too soon to tell if any of this has done any good. In addition, while I tried to clean up after the crew, they said it would be unnecessary. They would vacuum later. However, things were left very dirty and I had to ask to get help moving furniture back. Very expensive, very.
February 06, 2013 5
Your staff behaved very professionally and explained all the details to me. They were polite and courteous, all of them. Carlos sold me additional services beyond the basic duct cleaning, and he very thoroughly explained the condition of my system, what needed to be done, and how often, and he also explained what didn't need to be done on the system. Because of the fly-by-night nature of the duct cleaning business, I had decided to go with a reputable company life Sears, and you did not disappoint.
January 19, 2013 5
Servicemen did an excellent job as my dryer duct has many twists and turns so they cleaned it from the outside and from the inside assuring that all of the lint was removed!!
January 19, 2013 3.3
customer service gave the wrong information for me to wait. Call to get a better understanding on ETA, and the person on the phone agree to call before cleaning team leave last job. But he calls when the team is out side my door. Since I am not at home, the cleaning team has to wait. Also customer service is not explaining what is included or what is not included on the air duct cleaning. Cleaning the motor is another 40 dollars. I ask the customer service, will they clean the whole unit, they say it is all included. Many mis communication from the customer service side.
January 05, 2013 5
The technician was EXCELLENT.................We will soon be in touch fo a heating/air duct cleaning for which he gave us an estimate..........................
November 29, 2012 4.8
The technicians were not able to clean our air duct system due to lack of access and size contraints. However,Chris, the technician was very helpful in informing us and making recommendations. The technicians did clean our heating unit. They were thorough, professional and friendly.
November 15, 2012 5
The fellows who did our duct cleaning were great. They did a great job and were very personable. Thanks.

You’d Be Surprised What’s Lurking In Your Home’s Air Duct System

According to the National Air Duct Cleaner’s Association (NADCA), a typical six-room home creates over 40 pounds of dust annually through everyday living. In addition, the typical family generates a great deal of contaminants and air pollutants such as dander, dirt and chemicals. These contaminants are pulled into the HVAC system and re-circulated 50 to 70 times per day on average. Over time, this re-circulation can cause a build-up of contaminants in the air duct work. Read more...

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