When you call Sears Home Services to schedule a carpet cleaning appointment, here
is what you can expect:
Sears customer service representative will call the day before your appointment
date to confirm the carpet cleaning technician’s arrival time. On the day
of the appointment, Sears will call again to give advance notice that we are on
our way and tell you what time we will arrive.
The homeowner should remove any breakable items (such as pictures or crystal) that
are on the furniture they want moved – an example would be moving a delicate lamp
that is sitting on an end table. Sears carpet cleaning technicians are happy to
move any furniture that can be safely moved. If there is a China Cabinet, Credenza
or other large item moved, they would have to be empty prior to the carpet cleaning
crew’s arrival. Any small items (such as toys, newspapers & shoes) sitting
on the carpeted area that is to be cleaned need to be picked up. Vacuuming of the
area is recommended prior to carpet cleaning if there is a lot of debris.
During the Visit
When our professionally trained, background checked, and insured carpet cleaning
technicians arrive, we will pre-inspect the areas to be cleaned identifying any
special spots or heavily soiled areas and note any furniture that cannot be moved.
Next, we pre-treat any areas of concern to ensure the most thorough carpet cleaning.
Then the Sears Two Step Deep Clean process goes to work to get the carpet as clean
as it can be. Step #1 is a special heated carpet cleaning solution that is sprayed
deep into the carpet fibers to loosen embedded dirt. This is followed by Step #2,
which is a high powered extraction and pH-balancing fiber rinse to remove the dirt
& carpet cleaning solution – leaving the carpet clean and soft to the touch.
After the carpet cleaning the Sears technician can apply a carpet protector or one
of our carpet deodorizers at the customer’s request. Once the carpet cleaning
service has been completed and any protector or deodorizer applied; we return all
furniture to its original location, placing protective pads under the legs or edges.
At the end of each carpet cleaning service we thoroughly conduct a post inspection
of the work that has been done with the customer. If there is something that needs
needs cleaned again, we will re-clean it to the customer’s satisfaction. Complete
customer satisfaction is our top priority.
After the Visit
Depending upon the carpet type and material as well as the humidity in the air,
it could take 12 to 24 hours for the carpet to become completely dry, but you can
walk on it right after cleaning if necessary, however please avoid wearing street
shoes which could re-soil the carpet. Turning on your air conditioning or running
fans in any of the rooms that were cleaned can speed the drying time. Remove any
protective pads under the furniture when the carpet is completely dry.
– From the time the carpet cleaning service is scheduled,
to the time the carpet cleaning technician is driving away, you will experience
exceptional customer service! If you are not satisfied with the service, notify
us within thirty (30) days and we will return to your home and do our best to make
sure you are completely satisfied.
Posted on June 29, 2012