Wood Floor Cleaning by Sears

Hardwood / Wood Floor Cleaning

Hardwood Floor Cleaning Quick Facts

  • Trained, background-checked cleaning professionals
  • Multi-step hardwood floor cleaning process
  • Top coat finish refresher available
  • Cleaning reinvigorates dusty and scuffed flooring

Professional Hardwood Floor Cleaning For Your Home

Professional Hardwood Floor Cleaning

Hardwood flooring adds elegance and charm to your home. Over time, though, hardwood flooring accumulates scuffs and spots, becoming dirty.

Sears technicians use special equipment and cleaners specifically designed to clean wood. Our associates utilize a six-step cleaning process that incorporates cleaning equipment not found in retail stores. While sweeping and mopping can keep a hardwood floor looking all right, home cleaning methods cannot match the level of clean that professional hardwood cleaning provides. Instead of merely moving dirt and dust around a floor with a mop or broom, eliminate that debris entirely with a professional cleaning that will leave your hardwood floors looking vibrant and restored.

Hardwood Floor Deep Cleaning - The Sears 6-Step Wood Cleaning Process

Hardwood Floor Cleaning Process
  1. A technician will thoroughly inspect your floors and scan for problem areas that will require more attention.

  2. Next, the technicians will vacuum the floor to remove loose dust and lint particles.

  3. Sears associates will use powerful cleaning equipment to loosen dirt and mopping residue from within your floor. Our cleaning solution purges the floor of any remaining debris, before the dislodged dirt and the solution itself are vacuumed away.

  4. Hand cleaning comes next, where associates use microfiber cloth to reach edges and corners.

  5. Next, Sears workers use a neutralizing solution to clean the floor a second time and give it a shiny finish, which also prolongs the clean appearance.

  6. A final inspection is conducted to ensure the floor has been thoroughly cleaned.*

Finish Refresher Top Coat for the Most Beautiful Floors Attainable

Wood Floor Finish Refresher

Following your cleaning, we recommend that customers invest in an application of Hardwood Finish Refresher Top Coat. A top coat refinisher adds an extra layer of protection to your hardwood. Not only will the refinisher protect your hardwood, but it will delay the need for another cleaning while adding shine and luster to your flooring.

*Results may vary depending on floor maintenance and current condition of floor. Cleaning/coating the floor will not remove or reduce the appearance of previous scratches, wear, or other damage. Sears technicians are not responsible for pre-existing scratches, loose boards, or other damage. If you are not completely satisfied, contact us within 30 days from date of service and we will make our best attempt to resolve your issues. Sears must be permitted to inspect and remedy your concerns. This guarantee is null and void if subsequent cleaning/coating has occurred.

107 3.7 1 5

Wood Floor Cleaning
107 ratings

See all verified customer reviews
July 18, 2016 4
The technicians left footprints on our tile. I think they should have dropcloths to walk on when crossing tile or wood areas.
July 05, 2016 2.5
Technician took almost 4 hours to clean a couch and a love seat that wasn't very dirty to begin with. Couches took 2 days to dry which was a huge inconvenience. Paid almost 300 dollars (I added the scotch guard) to have him literally spill cleaning solution all over my wood floors and boxes of my belonging (recently moved in) destroying a couple of boxes and a lamp shade (had this lamp shade for 7 years from pier 1 imports) for him to only offer me 10 bucks off. Not likely to use Sears ever again. Only good thing was he was polite and my couches are clean.
June 26, 2016 4.8
I was sad to hear John Davis was no longer in the field since he was the reason we used Sears service multiple times. However, the new team was extremely professional and did an excellent job. We do have a problem though.The product used on the kitchen tiles stained both wood strips transitioning from the kitchen into the living area where we have wood flooring. I don't know how to take care of this?
June 24, 2016 1.8
To be fair, only one of them sucked! He didn't pay attention to my requests and denied a service I requested. Misinformed me about Sears services and ALSO chipped my wood baseboard with the hoses.
March 28, 2016 2.5
I was scheduled for last Thursday in the AM. I received a call that morning asking to reschedule b/c a technician called in sick. I advised I had rearranged my schedule and boarded my pets to accommodate the technicians being at my house and advised I would be fine w/ them coming out in the afternoon. They showed up in the afternoon. They were very nice, professional and overall did a very good job. However, upon arrival I informed them that out wood banisters in our stairwell damaged easily and to use extra caution when cleaning. They used the corner covers in all areas except one corner and after they left, I noticed it was damaged. Unfortunately I had to spend extra money to get it repaired after they left. Overall, my experience was not good and I wouldn't recommend Sears to anyone. Thank you.
March 20, 2016 5
I just want to say that the two men that serviced my house were just amazing! Dave Jessie (i think thats his name) was professional,very knowledgeable, efficient and friendly! Thenother man also was professional and very personable. All together it was a very good experience and Im so impressed with their hard work I bought the voucher so they can come back and do my wood floors! I just hope they send these two guys back! Can I request them?
March 11, 2016 5
Shawn and Jay were great! I am going to have them come back and do my wood floors next!
March 04, 2016 2.3
We had our couch steam cleaned and it looks exactly the same (dirty). Our wood floors are also scratched now as the technician pulled the couch back and forth. Not thrilled.
February 22, 2016 2
I took a wash rag and wiped the cushion he supposedly cleaned it was brown, the couch and love seat upstairs was just barely dap and the couch down stairs was wet, had to put a heater and fan in front of it hopefully it will be dry enough tonite to sit on. It would be nice if they would tell you they needed a towel to put down around the furniture so the floors wouldnt get all wet, if it had of been laminate flooring instead of hard wood Sears would have been replacing floors. This is the last time I will use Sears !,,
February 19, 2016 3.3
After the rugs dried they seemed to have lost a great deal of their prior softness. A stain that looked like it was cleaned came back. Wood floor cleaning was fine. I am not unhappy but not enthusiastic.
January 23, 2016 4
My couches were cleaned well and the tech were nice and fast. What I didn’t like was the tech used my wood table to clean the cushions. After they left I found liquid on my table and there were spots on the table top. I had oiled the table about a week prior to receiving the service. I oiled it again. Your techs should provide their own work table.
December 31, 2015 5
Ali was wonderful! He didn't want to clean my rugs on the wood floors due to risk of damaging the floors. We moved the rugs into the garage, but before he'd put them down he took it upon himself to clean the entire garage floor to ensure the rugs wouldn't get dirty. He went above and beyond, was incredibly professional and took pride in his work with a positive attitude. He is an asset to your organization!
December 29, 2015 3.3
Was rain and both people didn't take shoes out and the went outside 4-5 times with the shoes. That's doesn't look profesnol. After they left I have to clean my whole wood floor.
December 20, 2015 2.5
I found that it was too expensive. Last year the guys did more cleaning and they also added covers on the legs of the chairs and couch to avoid the wood getting wet. This year nothing.
December 19, 2015 3.3
The technicians should be more careful when spraying the cleaner on the upholstery. Some of the cleaner got on my two wood end tables. Although not the technicians fault, the wand broke (supposedly had been repaired) and had to wait for a service truck to bring another wand. It was an inconvenience.
December 07, 2015 1.8
I was told that the results were wearing and tear on my furniture and once it dried it would look better..it did not in most places... I took dishwashing liquid and a towel and scrubbed the furniture and rug clean....the cleaning solution did not seem strong enough. Also residue was left on the wood floor and I had to mop it up afterwards. The guys were nice and respectful and I gave a tip for cleaning a small footstool that matched one of the pillows and for cleaning the entryway rug
December 06, 2015 4.5
Both Ryan and Jvonn were both very helpful and did good work. Still waiting to hear back on estimate for wood floor cleaning. Was hoping to hear on Friday to schedule for Tuesday
November 05, 2015 5
Carlos did excellent job. Very polite, efficient and professional. Went to work immediately and intensely completed the job a real workout. Covered floor wood floors as requested. So far no problems.
October 13, 2015 5
They were very polite and explained all they could about tile and wood floor cleaning when asked
August 20, 2015 5
The cleaning I had done was actually for hard wood floors. I noticed a few spots after it had dried and called back the next day. I asked for the same two technicians Bernardo(Benny) and Fernando. They came back out the very next day and took care of the spots.
August 12, 2015 5
I think the service could improve by putting down cloths that lead to the room where the cleaning service will be performed. I did not like the fact that the hoses crossed the wood dining room floor as did the soapy shoes of the professional expert. I did wipe down the wood floors affected with a damp cloth after the Sears Specialist left. Most professional services and delivery people are careful to bring large cloths and mats to protect the homeowner's floors. I am pleased with how well Edwardo cleaned the tile and grout on the kitchen floors.
August 12, 2015 2.5
Clean big hoses better brfore draging them all over my wood floors, spenta additional hour cleaning up after your guys left.
July 31, 2015 5
The best two service techs, polite and took great care not to hit walls that were just painted and new wood flooring that had just been installed. GREAT JOB!!!!
July 13, 2015 2.3
I discovered damage to a wooden stair banister from where the technician must have dragged equipment across the bannister. Chipped wood and paint. He was on his cell phone for almost the entire time he was doing his work, which was all of about 30 minutes. This is my second time using Sears. The first time was FANTASTIC. Those techs were great and all stains were gone. This time the tech tried to sell me an "upcharge" for deeper cleaning on dog urine spots (which was same problem as first time). The spots are still faintly there, 4 days later. Very disappointed this time.
July 09, 2015 4.3
Not all the corners that the plumbing touched were protected with plastic guards - I had to place an object on one corner to prevent damage to the wood trim
July 02, 2015 5
The wood floors were redone in a professional manner. I am completely satisfied with the work done today. I am pleased that all of my concerns were handled in a timely manner as well. On the 13th the furniture and area rugs will be returned to their respective places. I am quite sure that I will be satisfied. Brad, Jake, and Mike were very knowledgeable and friendly.
May 12, 2015 5
Raul & Bobby were very nice and professional. They were very careful around the wood floor.
April 12, 2015 2.8
They were to clean the wood floor. But I don't feel like it was a thorough enough job.
April 10, 2015 4.8
I wish you could include wood floors and bathrooms in your service
April 02, 2015 4.5
Workers arrived early and were very understanding of our desire to prevent damage to freshly finished hard wood floors. They took extra precautions and ensured that leaking fittings were covered. We were very happy with their thoroughness and professionalism.
March 27, 2015 3.5
my wood floor was scratched, i wasnt happy!
March 23, 2015 5
This was the first time I have had my wood floors cleaned Jim Cahill was great! He explained what he was doing and the floors look absolutely wonderful - like new!
March 09, 2015 4
My hard wood floor got really wet. I have 2 cats and 1 dog that when he was cleaning he told me he wished there was a different price for pet owners cause it being more difficult to clean. that made me feel uncomfortable, thinking wow does he want me to pay more? The couch now how a stiff feeling to it like there may be some cleaning solution or something on it. The appearance does look a bit cleaner.
January 14, 2015 4.3
After the technicians left I noticed two 6-inch scratches in the wood floor at the doorway caused by the metal part of the hose. It would be a good idea to place a protective cloth on the floor to prevent this from happening again.
November 10, 2014 5
Do you also do wood floors?
September 22, 2014 5
The baseboard wood trim in my entire house was scuffed by the machines. I had to repaint all of them yesterday. I'll be calling tomorrow when the office is open to see about a discount. I do not think it was intentional, but would like Sears to offer something for the damage.
September 20, 2014 5
No i was very happy with the wood floor cleaning service. The technician was very attentive to the issues in the floor. He gave several suggestions for how we could maintain the cleanliness of the floor. All of our furniture and personal belongings were well taken care of. They could not have been better! I will definitely call again next year for this service again!
September 02, 2014 4.5
The service was great, as usual. The technician was very nice but difficult to understand. He happily showed me every step of the process to show how each step affects the color of the upholstery. Also, it would have been beneficial to have 2 technicians. It was difficult for one to move the sofa, especially with caution to the wood floors.
August 29, 2014 3.5
It was a little weird the protectant was sprayed on with a hand pumped sprayer like my husband uses for bug spray. The technician could not avoid over-spraying onto an adjacent wood table. However, he was nice and very professional. I don't feel like I can say I am completely satisfied until the cleaned chairs are dry but they appeared very clean. I am fairly confident I will be happy.
August 23, 2014 4.8
The main number I call gave me a price. I explain exactly what I had to clean the technician that came told me that for cleaning wool rugs it was more money. I explain to him that I told the woman that they were wool and I called the main number to talk to customer service. The person took the message and said they wood get back to me right away. The tech. did the job, no one called. Poor customer service
July 30, 2014 5
Felix is awesome! Very knowledgeable and he takes time explaining why it makes sense to do certain services. Did a great job on the wood floors. Next time we want Felix please!
July 25, 2014 4
Let people know that cleaning a rug on wood laminate floor is not good
July 22, 2014 3.8
The guys were smokers and I could smell it the minute they walked into my house. The only thing I could say for improvement is to put something under the legs of my wood furniture. A previous cleaner used coaster like pieces of metal under the furniture legs.
July 12, 2014 2
Upon my initial inspection, I couldn't have been more pleased. However, upon entering a bedroom the second time, I discovered that when the chest of drawers was moved, it must have been pulled. I splt the wood on the front leg. This furniture was just purchased new on June 30th. In the same room, the paint is torn off an approximately 36" section of woodwork. My only guess is that the equipment scraped up against it. Both things will now need to be repaired. I have pictures of the room and furniture and would be happy to share them with management.
June 12, 2014 5
Very friendly, professional men. I will have them back to do my wood floors. Thank you.
June 11, 2014 5
Not at this time, the two tech was very professional and caution about the wood floors.
June 03, 2014 2.3
THE TECHNICIANS SMEARED UP OUR WOOD PARQUET FLOORS IN THE HALLWAYS. I EXPECT SEARS TO RETURN AND CLEAN AND BUFF THESE FLOORS. DEAN ANDERSON
May 24, 2014 2.3
There were two visible stains left after the cleaning. The technicians were not careful with their equipment on the hard wood floors. The price was double what I had paid last time I had my upholstery cleaned.
May 21, 2014 4.8
The services were great, the technician, did a a fabulous job cleaning the upholstery. However, we just moved into a new home, had the wood floors sanded, and coated. Our sofas did not have the safety coasters underneath, and he wasn't very careful when moving the sofas around. Last night my husband and I went to place the safety coasters under the furniture, and our floors were scratched significantly.
May 20, 2014 5
Just work a little neater. I had to mop up the wood floor several times this morning to get all of the residue off of the floor.
May 14, 2014 5
Everything was wonderful. Technicians were polite, efficient and knowledgeable. My floors look fantastic. The team really worked hard and did a super job. I want to have my wood floors professionally cleaned more often now. It was worth it.
May 09, 2014 5
Sears has become my "go to" guys!!! I had such a great experience with vent cleaning that I called for wood floor cleaning. The guys were professional, efficient, courteous and prompt. I will call Sears and recommend them to friends!!
April 28, 2014 5
I was very happy with the turn out of my rugs! Great job and I have highly recommended Sears to all my neighbors.... going to try Sears out on my wood floor next. Thank you!
April 27, 2014 4
Had to ask to have foam blocks placed under legs of wood coffee table.
March 30, 2014 4
The grout in some area didn't come clean or looked faded. Until it dry i could not tell be i have a wood inlay and it to the finish off of the wood. I should have been told that the chemical would harm the wood finish.
March 24, 2014 1.8
I paid over $300 to have my floor cleaned and rug vacuumed. Both services were not worth their prices. The next day came in and did a great job and cleaned spots left in the rug and made the wood floor look great. I really wasted my money thinking sears was going to come in and do this bang up job. Wrong I was likely I had the clean group come in over the sears guys. I would ask for my money back but that's a joke. The guy that did the wood floor pour something on a wood floor mop. he cleaned the dirt up, and that was it. I thought the floor would shine it didn't.
March 23, 2014 3
It would be nice if the technician would have wore some kind of booties over his shoes. He ended up leaving footprints all over our first floor wood floor.
March 04, 2014 5
The technician was friendly, polite and professional. I even have questions for him regarding a stain on a log in a different room. He answered my question honestly. I appreciated that. He also asked me if I wanted another rug cleaned in addition to the dining room chairs that I initially requested. I said yes and he did a wonderful job on the rug as well . I was very impressed with the Sears business. I will request the same technician to do my wood floors if he is licensed to do so
February 25, 2014 4.8
Technicians arrived on time and did a great job, but there was some chemical residue on my wood floors.
February 03, 2014 5
I was very impressed by the older Gentleman that came this time, I beleive his name is Mike. Upon arriving he immedaitely but on shoes to proect my hard wood floors. The last two times the other techs just walked in with their dirty boots. He apoligiezed and for having to come back up and touch up because the first job wasn't satsifcatorily. He was showing the other young tech how to do things. He is a great asset to your company and hopefully you can keep him teamed with the younger guy so he can show him the ropes. Very satisfied with his service, he understands what customer service is all about. Its a shame the younger generation doesn't quite get it yet.
January 14, 2014 5
There were 2 guys who came to clean the wood floor. I really appreciate their work and thanks to James for explaining me the different cleaning options. My wood floor got a new life and it is shining too. Both of them did splendid job. Thank You.
January 11, 2014 5
Shawn and Edward were very knowledgeable about rug cleaning and just did an awesome job. I didn't have a place to clean the rug off the wood floors so they took it outside, then moved boxes in my garage in order to let it dry there. Very nice guys and very helpful. I will ask for them again!
January 10, 2014 5
The machine they used to clian the wood floors malfunctioned and they had to call out a technician, causing about ywo-three hours delay. The machines should be thoroughly checked out before arriving at customer sites. Even so, Gabriel and Brad were professional, courteous and accommodating throughout the project and a pleasre to work with...
January 10, 2014 1.8
I think you guys did not clean my wood floor at all! It's still so dusty. And you guys did not notify me about the time change until I called!
November 15, 2013 1.8
where the hose went around door ways in scratched wood work ask to move furniture said he didn't do that ask for a tip just was not a good experience
November 13, 2013 2.5
New laminated wood floors installed on 10/18/13, instructed technicians to be careful and pick up the furniture, and re-apply the the rubber pads back under the sofa's and recliner, legs, they did not do the mentioned with the recliner, and slid it back to the original spot causing deep scratches to my newly installed expensive, floor, the also did not place another, rubber pad under my large sofa. Called in the above complaint, spoke with Brandon, manager, no return call, by him or the owners as he stated they will be informed, and will come to my home to inspect the damage!!!!!!!!!I, I will definitely follow up.
October 08, 2013 3
Although the techs were prompt and got right to getting the job done, I was extremely displeased with the technique...there were no protective booties for their shoes; they did absolutely nothing to protect my wood floor that was just done the day before; I stressed to them that my floor had just been done, yet there were no sheets, plastic or anything to protect my floors..I gave them a blanket but it wasn't enough to combat the spray...subsequently, my floor was stripped of its wax in the area they were working to clean the couch...
September 30, 2013 5
The only thing -- a board between the tile floor and wood floor came up and no offer made to have someone fix it. Other than that completely satisfied -- tile looks great!
September 05, 2013 5
Everything was great. I would like information on the wood floor cleaning service as well. Juan Luna and Richard are a great team. They did a wonderful job.
August 17, 2013 4.3
There are streaks in our upstairs bedroom. They spilled chemical on my wood floor. So, now, you can see slight discoloration
August 16, 2013 1.5
sofa material info provided at the time of schedule, no mention of special soap requirement--material is plain polyster clth materual , service person charged $ 60 for detergent!!! service person were to clean tile ,stgrip and polish, only cleaned and did not polish the tile nothing wrong with grout--lastly while cleaning sofa workers were spraying detergent all over wood floor and detergent has wood floor finish--
August 03, 2013 2.8
They were in and out in a flash. I found that they did not move the chairs in the living room or protect the floor from the wood of the chairs when they cleaned around them. I had move most items out. I am used to having my end tables moved and cleaned under and placed on plastic or blocks and the same with the chairs and couch. I do not expect them to move the tv table or dressers etc., but did expect that. I also found hair and debris in some areas today after it dried. The last time I used you it was great and certainly took more than 30 minutes to complete a living room, dining room and 3 bedrooms. I had all of the rooms deodorized as well. The floor does not look as good as it has in the past when your guys have cleaned it.
July 29, 2013 1.8
Use booties when entering the house. Don't put towels on the counter tops Be careful the chemicals don't get on the wood cabinets Be careful not to have the equipment hit the walls Clean the basebords after done (splashing the chemicals gets on the baseboards) Answer honestly Josh has been very helpful. I hope this issue can be resolved. Thank you for listening.
May 06, 2013 5
Do wood floors!
April 30, 2013 2
This is a complain: The hose that was used to clean the tiles and grout, scratched my hard wood floors. My call to the office in Tampa, resulted with very little cooperation. I requested to have some one come to my house , to take a look at the damage. The representative at the office was not co-operative, informing me that he would have some one call me, and hang up. I was not able to get his name. The first person, who took my message, his name is "Tommy".
April 24, 2013 1.8
Mediocre tile cleaning service. Technician arrived on time and was polite and pleasant. However he did not explain the service or even ask if this was the first time having the tile cleaned (it was). Tile grout left dirty on edges of kitchen floor near cabinets and at border with wood floor hallway. Pictures taken to documents areas that were left unclean.
March 18, 2013 5
He was awesome see did end up with a small scratch on the trim of wood floor from chair being moved but it was not due to him being careless.
March 06, 2013 2.5
was noted on work order that i had new wood floors installed and they were to bring extra tarps,,no tarps at all were brought, i had to supply sheets, towels to use and spent the rest of the day cleaning floors and doing laundry,,when i told the phone rep this her response was ,,,oh those guys haven't been reading the work orders all day,,,,chuckle, chuckle///not a professional response,,,,,,
February 01, 2013 1.8
The technicians did not remove their shoes/wear booties while performing the service. In addition, they did not place plastic protection underneath all wood furniture. We won't be having Sears back.
January 29, 2013 1.5
The technician used a dirty hose and left my wood floors dirty and i was extremely mad that he wore his shoes the whole time and did not use cleaning booties.
January 23, 2013 5
The men did an excellent job. However, they were cleaning my 4 piece sectional couch and it was sitting on walnut hard wood floors You sent them out with only 2 towels for the cleanup. I lent them 8 of my own old bath towels to keep the wood floor dry. The towels were very damp when they finished. YOU should provide your tech's with more towels! I should not have to provide towels and then wash and dry them after spending over $700.00 for your service. You should consider providing your tech with the necessary towels. Thanks. Jusy Labrasca
November 12, 2012 2.8
I was expecting that Sears will install filters after cleaning. It would be good if they would have reminded me to buy and keep new ones. Now i need to fix it by myself after spending 389$. There were marks on the wood as a result of dragging big pipes we have noted rubber marks as well on the tiles.. i would recommend using cloth before keeping the pipes on the wood surface.
October 11, 2012 2.3
There were still spots in the livingroom, dining room, and 2 bedrooms that need touch up, and the bottom wood panel on my leather sofa was chipped by the cleaning team. The cleaning team didn't leave a receipt on the table like I was told.
October 04, 2012 2.8
Overall upholstery cleaning of the three chairs was satisfactory. However there was some surface damage to my wooden floors from dragging the chairs instead of picking them up (i.e., paint scrapes from the white legs furniture onto the dark wood floors). I would like to file a claim for this, please advise how to handle.
September 17, 2012 4.3
I have a king sized bed with large wood headboard no styrafoam was under the legs of headboard so there is stain there. Glen whom I got quote from did not tell me about all options & prices. Also he told me you move all furniture but didn't tell me to remove everything on it . I found that out from calling other companies. Gary who did the job was great I think this is a very difficult job to do alone, moving furniture in 3 rooms by oneself plus doing a few a day! Give that guy a raise!
September 05, 2012 5
I loved the fact that I was able to put in my request online over the weekend and the date I gave was available which was a day after a holiday. The tech was great and did a wonderful job with the cleaning, however, it would have been nice if he wore plastic over his shoes when coming in and out of the house and rooms as my wood floors got dirty and I had to mop.
August 28, 2012 1.8
Stairs were still pretty dirty. Wood floor cleaning seemed like it was only mopped and a "shining cleaner" was rubbed on it.
July 31, 2012 4
My only complaint is that the technicians did not wear shoe covers, my wood stairs and tile were dirty and stained from the soles of their shoes. I would suggest that the technician make sure the area has been cleaned or wear shoe covers.
July 11, 2012 3.3
Putting a piece of plastic or something around the legs of the furniture so that the wood wouldn't get any damage from being damp.That is what I did when we placed some pieces back that we had moved.
June 16, 2012 5
I only have one little disappointment, I asked the technician to place the plastice supporters under a plastic box that I keep in my upstairs hall, and he did not accomodate me. He said that this part of the service was only for wood furniture. My reason for asking was so that the air could flow under the box and therefore the floor would dry sooner. I don't think that was too much to ask. They only had two small items to be moved. Otherwise, I am satisified with the service. Sincerely, Roberta Coggs
June 06, 2012 4
This was our first time using your wood floor service. The service personnel were very professional and definitely worked hard and put in the effort. My only disappointment is that after all of the work, I didn't really notice much of a difference in the floors. I was expecting more of a change/shine/improvement. The service men said that the shine finish was an extra $50 per room and would make a big difference, but I just couldn't justify spending more money after the $400 investment. I knew I was taking a bit of a chance here to see if the service was really worth the price, but I've learned that it just doesn't make that much of a difference.
May 21, 2012 3.8
Steve and Brad did an excellent cleaning job. They were very professional. The following day, I went to place my furniture back in the living room and two of my slats on my wooden blinds were broken. They were not broken prior to the cleaning. After they left on Saturday I found a piece of splintered wood but didn't know where it came from. I was planning on calling this afternoon and then I received this email. Can anything be done? I don't think they were aware that they may have hit it with the equipment. Thank you, Maria Ramirez.
May 18, 2012 2.3
When the tech arrived I was bombarded with things they would do. I'm 83 and this guy tells me that they will not move any heavy furniture like a bed on wheels or dining room table. Then upon leaving my bedroom, drapes were left hanging on the rods, dining room and living rm drapes the same. The bedroom garbage pail and my slippers were put directly on the wood surfaces, a folding chair was left on the bed and left there and all dining room chairs were left in my kitchen. Now why would I call back a company with this attitude. If I wanted to move furniture and draperies I'd go into the upholstery business and lose 50 years of my age. I am considering letting all my service contracts with Sears lapse. You earn a thumbs down and a fail.
May 04, 2012 4.3
In general, everything was fine. Later I noticed large splotches(about the size of a shoe heel) of residue on the tile and wood floors. I can only imagine it was from the sealer used on the tile. It was a bit hard to remove.
April 24, 2012 4.5
The service we receibed was wood floor cleaning, not varpet, upholstery, or tile. The asweers above refer to wood floor cleaning. There were two closets in the rooms cleaned. The technicians did not ask if we wanted their floors cleaned (which we did)k, and did not cleant them. We only noticed this after they left. Otherwise the service was fine.
April 10, 2012 4
Everything was great. The results and the tech. HOWEVER, it would have been nice if I was told before hand that my only mattress I have to sleep on and my couch wouldn't be dried for more than 12 hours. I had to sleep on a hard wood floor or the night. I was very dissatisfied by that part.
April 02, 2012 2
The wood floor after cleaning and refersh coat showed no improvment. After the cleaning they did not put some of the fruniture back in its place. The cleaners where there for 3-4 hours and the price on the invoice of $854.73 seems high for the time they spent working. I hope Sears would consider a substancial refund for the unsatisfactory job.
March 18, 2012 4.3
The hard wood floor service should provide more better results.
February 12, 2012 2.8
I was disappointed with the wood floor cleaning. The technician was very nice, and did his job. However, when I had called to set up the appointment, the customer representative on the phone explained the wood cleaning would remove ALL scuff marks, and would NOT remove polyurethane . However, both of those were untrue. There were many scuff marks left, and the next day I had to spend several hours re-waxing floor because it was so dry. Overall, extremely unhappy with that particular service, and feel I was mislead, and would actually like a refund for that service. Total waste of time and money.
January 30, 2012 2.5
Our wood floors became very scratched after the technicians slid the couches into place rather than lifting them. Wish they would have asked us to lift them for them so that we could have avoided the floor scratching. Also, the one technician was very pushy in trying to sell more services than requested.

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